Return & Exchanges

Returns & Exchanges

At Symetree, each creation is crafted with the utmost care and precision. We value your trust and are committed to offering a seamless and transparent shopping experience.

Returns & Exchange policy

• Diamond Jewelry
  •    Cash Buyback: Receive up to 80% of the original invoice value.
  •    Exchange: Receive up to 90% of the original invoice value.
• Polki & Kundan Jewelry
  •    Cash Buyback: Receive up to 80% of the original invoice value.
  •    Exchange: Receive up to 90% of the original invoice value.
  

General Conditions

• Presentation of the original invoice is mandatory. Requests without the original invoice will not be processed under any circumstances.
• Only one return or exchange is permitted per invoice. Multiple transactions against the same bill will not be entertained.
• All returns and exchanges are subject to quality verification and original certification being presented at the time of the request.
• The return and exchange process takes 30 to 45 working days from the date of submission.

• Customers must contact Symetree Customer Support at 9001013571 or tech@symetree.com to initiate the return.

Manufacturing Defects

In the unlikely event of a manufacturing defect, the jewellery will be repaired or exchanged at the sole discretion of Symetree after inspection.