/* * ------------------------------------------------------------ * IMPORTANT: The contents of this file are auto-generated. * * This file may be updated by the Shopify admin theme editor * or related systems. Please exercise caution as any changes * made to this file may be overwritten. * ------------------------------------------------------------ */ { "sections": { "faq": { "type": "faq", "blocks": { "category": { "type": "category", "settings": { "title": "ORDERS", "icon": "none", "icon_width": 16 } }, "question-1": { "type": "question", "settings": { "question": "Is it possible to order by phone or by e-mail?", "answer": "

If you would like to place your order by phone or simply need support with your online purchase, please contact our Customer Care 9001013571 for assistance.

" } }, "question_gtLtzC": { "type": "question", "settings": { "question": "I've seen a product which is out of stock. Will it arrive in future?", "answer": "

Please contact Customer Service at 9001013571 if you need assistance for product availability.

" } }, "question-2": { "type": "question", "settings": { "question": "Can I exchange a product?", "answer": "

We are unable to process exchanges at this time. You may return the product for a full refund and place a new order. Shipment charges, if applied to your order, will not be refunded.

" } }, "question-3": { "type": "question", "settings": { "question": "I'd like to cancel/modify my order.", "answer": "

Please contact Customer Service for any cancellation/modification requests as soon as possible. We will do our best to accommodate any modifications to orders where possible. Unfortunately, we are unable to fulfil your request if order has already been processed.

" } }, "question_bBx6Pj": { "type": "question", "settings": { "question": "Can i place the order in the name of my company?", "answer": "

No, we do not issue invoices to companies as the orders are for final customers only. You may use your company address for delivery.

" } }, "category_L9rrrp": { "type": "category", "settings": { "title": "PAYMENTS", "icon": "none", "icon_width": 16 } }, "question_Qcx74c": { "type": "question", "settings": { "question": "What payments are accepted?", "answer": "

We accept Visa, Mastercard, American Express, Diners Club and JCB credit cards.

" } }, "question_U8rakE": { "type": "question", "settings": { "question": "I've already paid for the order but it hasn't been shipped yet", "answer": "

Your purchase is debited only at the time of shipment. You may see an authorisation request on your account but we do not collect payment until the products have been shipped. Made-to-Order products require payment in advance and you will be debited when placing your order.

" } }, "question_VmbMeg": { "type": "question", "settings": { "question": "I've cancelled the order but i haven't received my credit", "answer": "

If the order was cancelled prior to being shipped, the amount has not been debited to your credit card but only authorised by your bank. No debit has been made as the products are charged only at the time of shipment.

" } }, "category_B4BbpN": { "type": "category", "settings": { "title": "SHIPMENTS", "icon": "none", "icon_width": 16 } }, "question_t3Tctx": { "type": "question", "settings": { "question": "To which countries do you ship?", "answer": "

You will find the list of countries available by clicking on 'shipping to' in the bottom left hand side of your screen. The shipping address and billing address must be within the same country.

" } }, "question_k9DYrj": { "type": "question", "settings": { "question": "Which method of shipping will be used to deliver my order?", "answer": "

Your order will be delivered by TNT.

" } }, "question_H8WEJK": { "type": "question", "settings": { "question": "How long will my order take to arrive and how much does delivery cost?", "answer": "

Delivery time of your orders depends on the shipping service selected and final destination of the delivery.

STANDARD SHIPPING Free of Charge
Dispatched in 3-5 business days after order has been placed.

EXPRESS SHIPPING AUD 20
Dispatched in 1-3 business days after order has been placed.

Once shipped, please consider between 2-7 additional business days for Delivery depending on your location:

Delivery times may take longer around public holidays.

" } }, "question_dpigyt": { "type": "question", "settings": { "question": "How can i track my order/shipment?", "answer": "

You will receive a shipment advice by email containing a link to the tracking information. If you are a registered customer, you may also track your shipment by logging into your profile.

" } }, "question_FYpTTD": { "type": "question", "settings": { "question": "I'd like to change the shipping address on my order.", "answer": "

If the order has yet to be processed, please contact Customer Service for further information.

" } }, "category_cWedjT": { "type": "category", "settings": { "title": "RETURN AND REFUNDS", "icon": "none", "icon_width": 16 } }, "question_44EBR4": { "type": "question", "settings": { "question": "How much time do I have to return a product?", "answer": "

You may return your product within 14 days as indicated in the terms and conditions on the website. Please note, Discounted or Clearance Product(s) and Timepieces must be returned within 7 days.
EXCEPTIONS: Made-to-order and personalized products, as well as
fragrances, are not returnable.

" } }, "question_AE7H4N": { "type": "question", "settings": { "question": "How can i return a product?", "answer": "

You will need to contact Customer Care and obtain a return authorisation number. We will arrange a shipment label for your returns which is free of charge. You can also choose to use any courier service at your own expense. Return of internet order (including ship to store order) could not be processed in any of our stores.
EXCEPTIONS: Made-to-order and personalized products, as well as fragrances, are not returnable.

" } }, "question_YNAxr4": { "type": "question", "settings": { "question": "How will my return product be credited?", "answer": "

The amount will be credited to the same credit card account used for the original purchase within a maximum time of 30 days once the return is received and checked. Any shipping charges will be excluded from the refund. Ferragamo is not responsible for any delays incurred by the banking circuit.

" } }, "question_kk4GtJ": { "type": "question", "settings": { "question": "If i return a product, are the shipment costs reimbursed?", "answer": "

Your credit card will be credited with the amount relative to the products purchased. Shipment costs, if applied, will not be reimbursed.

" } }, "question_DMJXcw": { "type": "question", "settings": { "question": "If i return a product, are the shipment costs reimbursed?", "answer": "

Please contact Customer Service here or 9001013571 for further assistance.

" } }, "category_z7HpF8": { "type": "category", "settings": { "title": "MY SYMETREE ACCOUNT", "icon": "none", "icon_width": 16 } }, "question_NiaFzm": { "type": "question", "settings": { "question": "How can i register and place an order?", "answer": "

If you would like to Login/Register, please click here. You can also check out as Guest.

" } }, "question_WP7rQ6": { "type": "question", "settings": { "question": "I am a registered customer, but I can't remember my data.", "answer": "

Please contact Customer Service attech @symetree.com or by phone on 9001013571 if you need assistance accessing your account.
To know more about how we process and protect your data, please read here.

" } }, "question_3QKjFq": { "type": "question", "settings": { "question": "I've already placed an order without registering, but I would like to register now.", "answer": "

You are welcome to register with us at anytime but any orders placed prior to registration will not be included in your order history.

" } }, "question_aF7kHy": { "type": "question", "settings": { "question": "What are the benefits of registering on symetree.com?", "answer": "

Creating a Ferragamo.com account allows you to:

" } } }, "block_order": [ "category", "question-1", "question_gtLtzC", "question-2", "question-3", "question_bBx6Pj", "category_L9rrrp", "question_Qcx74c", "question_U8rakE", "question_VmbMeg", "category_B4BbpN", "question_t3Tctx", "question_k9DYrj", "question_H8WEJK", "question_dpigyt", "question_FYpTTD", "category_cWedjT", "question_44EBR4", "question_AE7H4N", "question_YNAxr4", "question_kk4GtJ", "question_DMJXcw", "category_z7HpF8", "question_NiaFzm", "question_WP7rQ6", "question_3QKjFq", "question_aF7kHy" ], "settings": { "color_scheme": "", "separate_section_with_border": true, "show_categories": false, "subheading": "Need help?", "title": "Frequently Asked Questions", "content": "" } } }, "order": [ "faq" ] }