Privacy Policy

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us (“Information”) will be handled by us in connection with your access and use of www.symetree.com (the “Platform”), services and applications (collectively, the “Services”).

We understand the importance you place on your Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Symetree, owned by the individual owner of “www.symetree.com”. References to “user” or “you” (or similar) are references to you as an individual or legal entity, as the case may be.

WHAT INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following Information about you:

Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co-registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services.
Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback.
Information you provide when you report a problem with our Platform.
A record of correspondence if you contact us.
General, aggregated, demographic and non-personal Information.
Details of transactions you carry out through our Platform and the fulfilment of your orders.
Details about your device, including IP address, operating system, browser type, and general internet usage (e.g. cookies, tracking pixels, web beacons, etc.).
Your email address from a third party if you have consented to sharing it with us.
Any other Information we consider necessary to enhance your experience on the Platform.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
www.symetree.com will not pass any debit/credit card details to third parties.

HOW WE WILL USE YOUR INFORMATION

We may use your Information in the following ways:

To provide you with information, products or services you request or may be interested in.
To provide location-based services such as personalized content or recommendations.
To fulfill obligations arising from contracts between you and us.
To improve our Services and enhance your experience.
To ensure content is presented effectively across devices.
To notify you about updates or changes to our Services.
For any other purpose necessary to improve your Platform experience.

TO WHOM WE MAY DISCLOSE YOUR INFORMATION

Other Businesses
We may share your Information with affiliated or non-affiliated service providers (such as logistics partners, marketing agencies, or payment processors) to help deliver our Services. These entities are contractually obligated to protect your Information and use it only for specified purposes.

Marketing and Promotions
We may use your Information to share offers, updates, new features, and events. Communication may occur via email, notifications, phone, or other channels.

We may allow third parties to use your Information in aggregated form to help deliver relevant advertisements.

Business Transfers
If Symetree or its assets are acquired, customer Information may be transferred as part of that transaction.

Legal Compliance and Protection
We may disclose Information when required by law or to protect the rights, property, or safety of our users or others.

Our Platform may include links to third-party websites. We are not responsible for their privacy practices, so please review their policies before sharing your data.

HOW WE STORE YOUR INFORMATION

Your Information may be stored within India and may also be processed by affiliated or third-party service providers in other countries. We retain your Information only as long as necessary for the purposes outlined in this policy or as required by law.

Your payment details may be securely processed by affiliated service providers to facilitate transactions.

WHAT SECURITY MEASURES WE APPLY

We implement reasonable technical, administrative, and physical safeguards to protect your Information, including encryption and firewall protections.

Access to your Information is limited to authorized personnel who require it to perform their duties.

You are responsible for maintaining the confidentiality of your account credentials and ensuring secure access to your devices.

While we strive to protect your Information, transmission over the internet is not completely secure, and any transmission is at your own risk.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

Our business may evolve, and this Privacy Policy may be updated accordingly. The latest version will always be available on the Platform.

Your continued use of the Platform after changes indicates your acceptance of the updated policy.

HOW YOU CAN CONTACT US

If you have any concerns about your Information, please contact us at:
tech@symetree.com

Provide a detailed description of your concern, and we will work to resolve it promptly.